Terms & Conditions
Please read these terms carefully before using ZoLoans services. By accessing our platform, you agree to be bound by these terms and conditions.
Last updated: August 1, 2026
These Terms & Conditions constitute a legally binding agreement between you and ZoLoans Financial Services Pvt. Ltd. ('ZoLoans', 'we', 'us', or 'our'). If you do not agree with any part of these terms, please discontinue use of our platform immediately.
Definitions
Platform
'Platform' refers to the ZoLoans website (zoloans.in), mobile application, and all associated services provided by ZoLoans Financial Services Pvt. Ltd.
User / Borrower
'User' or 'Borrower' means any individual who accesses, registers on, or uses the Platform to apply for or manage a loan.
Lending Partner
'Lending Partner' refers to the RBI-registered Non-Banking Financial Companies (NBFCs) and banks that ZoLoans partners with to facilitate loan disbursals.
Loan Agreement
'Loan Agreement' means the specific agreement entered into between the Borrower and the Lending Partner governing the terms of the sanctioned loan, including interest rate, tenure, and repayment schedule.
Eligibility & Registration
Age Requirement
You must be at least 21 years of age and not more than 60 years of age at the time of loan maturity to use our services. By registering, you confirm that you meet this age requirement.
Residency
Our services are available only to Indian residents with a valid PAN card, Aadhaar number, and a bank account with an Indian bank. Non-resident Indians (NRIs) are not eligible for loans through this platform.
Accurate Information
You agree to provide accurate, current, and complete information during registration and throughout the loan application process. Providing false or misleading information is a violation of these terms and may result in immediate termination of your account and legal action.
Account Security
You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorised use of your account. ZoLoans is not liable for any loss resulting from unauthorised access due to your failure to safeguard your credentials.
Loan Services
Nature of Services
ZoLoans acts as a loan facilitation platform and technology intermediary. We connect eligible borrowers with our Lending Partners. ZoLoans itself does not lend money directly. All loans are sanctioned and disbursed by the respective Lending Partner.
No Guarantee of Approval
Submission of a loan application does not guarantee loan approval. Approval is subject to the Lending Partner's credit assessment, KYC verification, and applicable regulatory guidelines. ZoLoans makes no representations or warranties regarding loan approval.
Interest Rates & Charges
Interest rates, processing fees, prepayment charges, and other applicable fees are determined by the Lending Partner and will be disclosed to you before loan disbursal. ZoLoans may receive a referral fee or commission from Lending Partners, which does not affect the terms offered to you.
Loan Agreement Primacy
Once a loan is sanctioned, the specific Loan Agreement between you and the Lending Partner governs all terms of that loan. In case of any conflict between these Terms and the Loan Agreement, the Loan Agreement shall prevail for matters specific to the loan.
Repayment Obligations
Timely Repayment
You are obligated to repay the loan as per the EMI schedule agreed upon in your Loan Agreement. Failure to make timely payments may result in late payment charges, negative reporting to credit bureaus, and legal recovery proceedings by the Lending Partner.
Prepayment & Foreclosure
Prepayment and foreclosure of loans may be permitted subject to the terms of your Loan Agreement and applicable RBI guidelines. Prepayment charges, if any, will be disclosed upfront in your Loan Agreement.
Default Consequences
In the event of default, the Lending Partner reserves the right to initiate recovery proceedings as per applicable law. Your credit score will be adversely affected, and the default will be reported to credit bureaus. ZoLoans may assist Lending Partners in recovery communications.
User Obligations
Lawful Use
You agree to use the Platform only for lawful purposes and in accordance with these Terms. You must not use the Platform in any way that violates applicable local, national, or international laws or regulations.
Prohibited Activities
You must not attempt to gain unauthorised access to any part of the Platform, introduce malicious code, scrape or harvest data, impersonate any person or entity, or engage in any activity that disrupts or interferes with the Platform's operation.
KYC Compliance
You agree to complete the Know Your Customer (KYC) process as required by applicable law and as requested by ZoLoans or its Lending Partners. Failure to complete KYC may result in rejection of your loan application or suspension of your account.
Intellectual Property
Ownership
All content on the Platform, including but not limited to text, graphics, logos, icons, images, and software, is the property of ZoLoans or its content suppliers and is protected by Indian and international intellectual property laws.
Limited Licence
We grant you a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial purposes. You may not reproduce, distribute, modify, or create derivative works from any content on the Platform without our prior written consent.
Disclaimers & Limitation of Liability
Platform Availability
ZoLoans does not warrant that the Platform will be available at all times, error-free, or free from viruses or other harmful components. We reserve the right to suspend or discontinue the Platform at any time without notice.
Financial Advice
The content on this Platform, including EMI calculators and loan information, is for general informational purposes only and does not constitute financial, legal, or investment advice. You should consult a qualified financial advisor before making borrowing decisions.
Limitation of Liability
To the maximum extent permitted by law, ZoLoans shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform or any loan facilitated through it. Our total liability shall not exceed the processing fee paid by you, if any.
Grievance Redressal
Grievance Officer
In accordance with the Information Technology Act, 2000 and applicable RBI guidelines, we have appointed a Grievance Officer. You may contact our Grievance Officer at [email protected] for any complaints or concerns regarding our services.
Resolution Timeline
We are committed to acknowledging all grievances within 48 hours and resolving them within 30 days of receipt. If you are not satisfied with our resolution, you may escalate the matter to the relevant regulatory authority.
Governing Law & Jurisdiction
Applicable Law
These Terms shall be governed by and construed in accordance with the laws of India, including the Indian Contract Act, 1872, the Information Technology Act, 2000, and applicable RBI regulations.
Dispute Resolution
Any disputes arising out of or in connection with these Terms shall first be attempted to be resolved through mutual negotiation. If unresolved within 30 days, disputes shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, with the seat of arbitration in India.
These Terms & Conditions are governed by the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts in India. ZoLoans reserves the right to amend these terms at any time with notice to users.