Privacy Policy
At ZoLoans, we are committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, and safeguard your data.
Last updated: August 1, 2026
This Privacy Policy applies to all users of the ZoLoans website (zoloans.in) and mobile application. By using our services, you consent to the collection and use of your information as described herein. Please read this policy carefully before submitting any personal information.
Information We Collect
Personal Information
When you apply for a loan or register on our platform, we collect information such as your full name, date of birth, PAN card number, Aadhaar number, email address, mobile number, residential address, and employment details.
Financial Information
To assess your loan eligibility, we collect details about your income, bank account information, existing liabilities, and credit history. This may include bank statements, salary slips, and ITR documents.
Technical Information
We automatically collect certain technical data when you visit our website, including your IP address, browser type, device information, pages visited, and time spent on the site. This helps us improve our services and detect fraudulent activity.
How We Use Your Information
Loan Processing
Your personal and financial information is used to evaluate your loan application, verify your identity, assess creditworthiness, and disburse approved loan amounts to your bank account.
Communication
We use your contact details to send you application updates, EMI reminders, account statements, promotional offers, and important notices related to your loan account via SMS, email, or phone calls.
Legal & Regulatory Compliance
As a regulated lending platform, we are required to maintain records and share information with regulatory authorities such as the Reserve Bank of India (RBI), credit bureaus (CIBIL, Experian, CRIF), and law enforcement agencies when legally mandated.
Service Improvement
Aggregated and anonymised data may be used to analyse usage patterns, improve our products, personalise your experience, and develop new features.
Data Sharing & Disclosure
Lending Partners
ZoLoans works with a network of RBI-registered NBFCs and banks. Your information may be shared with these lending partners solely for the purpose of processing and servicing your loan application.
Credit Bureaus
We report loan repayment data to credit bureaus as required by law. This information is used to build and maintain your credit history and may affect your credit score.
Service Providers
We engage trusted third-party service providers for KYC verification, payment processing, cloud hosting, and analytics. These providers are contractually bound to handle your data securely and only for the purposes we specify.
No Sale of Data
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your data is used only as described in this policy.
Data Security
Technical Safeguards
We implement industry-standard security measures including 256-bit SSL encryption, secure data centres, firewalls, and intrusion detection systems to protect your information from unauthorised access, alteration, or disclosure.
Access Controls
Access to your personal data is restricted to authorised personnel on a need-to-know basis. All employees handling sensitive data undergo background verification and regular privacy training.
Incident Response
In the unlikely event of a data breach, we will notify affected users and relevant authorities as required by applicable law, and take immediate steps to contain and remediate the incident.
Your Rights
Access & Correction
You have the right to access the personal information we hold about you and request corrections if any details are inaccurate or incomplete. You can do this by logging into your account or contacting our support team.
Data Deletion
You may request deletion of your personal data, subject to our legal obligations to retain certain records. Loan-related records are retained for a minimum period as required by RBI guidelines.
Withdrawal of Consent
You may withdraw consent for marketing communications at any time by clicking "Unsubscribe" in our emails or contacting us directly. Note that withdrawal of consent for core loan processing may affect your ability to use our services.
Grievance Redressal
If you have concerns about how your data is handled, you may contact our Grievance Officer. We are committed to resolving all privacy-related complaints within 30 days.
Changes to This Policy
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of significant changes via email or a prominent notice on our website. The date of the latest revision is indicated at the top of this page.
Contact Us
Grievance Officer
For any privacy-related queries, concerns, or requests, please contact our Grievance Officer at [email protected] or write to us at ZoLoans Financial Services Pvt. Ltd., India. We aim to respond to all queries within 7 business days.
This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of courts in India.